Welcome to The Mind & Company. This document contains important information about our professional services and policies. It is published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended), which require the publication of the rules, regulations, privacy policy, and terms of access or usage of www.themindandcompany.com.

The Website is owned and operated by The Mindandko Private Limited, a private mental health service company incorporated under the Companies Act, 2013, with its registered office at 466, Pantheon Road, Egmore, Chennai – 600008.

The Website is owned and operated by The Mind & Company Health Solutions Private Limited ("Company"), a private limited company, incorporated under the provisions of the Companies Act, 2013 and having its registered office at 18-A Chhatrapati Shivaji Colony, Chunabhatti, Kolar Road, Bhopal, Madhya Pradesh - 462016.

By accessing or using our services, you agree to these Terms. Please read them carefully.

Company: "The Mind & Company" , "Company" , "we" , similar terminology refers to The Mindandko Private Limited. "our" , "

User: "Client" , "user" , "you" , "your" , "Customer" or similar terminology refers to any natural person who uses the Website to avail the Services and access our mental health resources.

Platform/Website: "Platform" , "Website" , or similar terminology refers to www.themindandcompany.com and any mobile applications, chatbots, or web links that users can employ to access Services provided by the Company.

Expert: "Expert","Psychiatrist”,"counsellor" , "therapist" , "mental health professional" , "Psychologist” , "psychological wellness practitioner" or similar terminology refers to licensed mental health professionals who provide counselling and therapy services through our platform.

Services: "Services" refers to all mental health and wellness services, products, and resources provided by The Mind & Company through the Platform.

Nature of Services

The Mind & Company is a psychological wellness platform that delivers emotional wellness products and services to individuals and organisations. These include, but are not restricted to:

Face-to-face consultations with qualified mental health professionals (authorized by The Mind & Company to deliver their services), offered in one-to-one or group formats, within India.

Online consultations with users based in India or outside India, conducted by authorized mental health professionals through secure video, audio, or chat-based sessions.

Periodic self-assessments and psychological tests to support progress tracking, early identification of concerns, and reflective practice.

Workshops and webinars facilitated by trained mental health professionals, covering areas such as stress management, resilience building, and workplace well-being.

Self-help tools, content, and structured programmes are offered across channels, including, but not limited to, websites, mobile applications, and emails.

Confidential communication tools that allow clients to exchange private, encrypted messages with their professionals, in addition to scheduled consultations.

Corporate wellness programmes are designed for organizations, including employee assistance services, workplace mental health initiatives, and stress management programmes.

Community support initiatives, including user forums, group discussions, peer networks, and awareness programmes that encourage shared learning and reduce stigma.

The services offered by The Mind & Company are in compliance with our client anonymity and confidentiality policies applicable in India (refer to our Privacy Policy).

The Mind & Company reserves the right to add, modify, or remove products and services from its offerings without prior notification.

Critical Disclaimers

Emergency Services Disclaimer: The Mind & Company does not provide emergency mental health services and is not designed to offer support in crisis situations. This includes instances of self-harm or suicidal thoughts, immediate danger to self or others, severe clinical disorders requiring urgent medical attention, psychotic episodes, or any acute mental health emergency.

Emergency Contact Information: If you are facing a mental health emergency, please contact emergency services at 100, 102, or 108, the National Suicide Prevention Helpline (Aasra) at 91-22-27546669, or visit the nearest hospital emergency room. You may also reach out to local police or emergency medical services. In such situations, in-person intervention is the most appropriate, and we recommend involving a trusted family member or friend for immediate support.

Geographic and Legal Limitations: Our services are primarily intended for users in India and are governed by Indian laws and regulations. Users accessing services from other regions do so at their own risk and must comply with the laws of their respective jurisdictions.

User Agreement and Acceptance

Acceptance of Terms: By choosing to visit and/or avail any services, products, or resources from The Mind & Company, you confirm that:

For Adults (18+ years): You are above 18 years of age, are not otherwise incompetent to contract under the Indian Contract Act, 1872, and are legally allowed to make decisions independently.

For Minors (Under 18 years): Your parent/guardian provides informed consent for you to receive mental health services and agrees to abide by all policies mentioned herein.

Legal Capacity: You have the legal capacity to enter into this agreement and understand the implications of using our Services.

Agreement Formation: The user, or parent/guardian (as applicable), accepts and agrees to these Terms and Conditions (the "User Agreement") and any additional terms, conditions, and policies referenced herein. Please read this User Agreement carefully, as the terms become effective upon your use of or access to our Services, resources, or products from the Platform.

Modifications to Agreement: We reserve the right to add, modify, or remove sections from this User Agreement at any point during the course of the agreement without prior notice. Continuing to use The Mind & Company platform, or purchasing any service, resource, or product, forms an obligatory legal agreement between you and The Mind & Company. The liability to review this User Agreement from time to time lies with you, the user. Continuation of use of the platform after revision of the User Agreement will be deemed acceptance of the revised terms.

Professional Service Understanding: By using our Services, you understand and agree that:

• The mental health professionals assigned to work with you may be located remotely and may not be in your immediate geographic area
• All experts are fully qualified and licensed to practice in India
• Our services are intended as support and therapy, not as emergency medical intervention
• The therapeutic relationship is established between you and the expert, with The Mind & Company serving as a technology platform facilitator

Applicability of Terms

The general terms and conditions in this User Agreement are applicable to all present and future contracts established between the user and The Mind & Company.

This User Agreement applies to all users of the platform, including, without limitation, users who are browsers, vendors, customers, merchants, and contributors of content.

By availing any of our Services, the user irrevocably accepts all obligations stipulated in this User Agreement, the Terms of Use, the Privacy Policy, and other policies referenced herein, and agrees to abide by them. This User Agreement supersedes any previous oral or written terms and conditions that may have been communicated to the user.

Eligibility and User Requirements

Age and Capacity Requirements: Use of the Website is available to:

• Adults: Persons over the age of eighteen (18) years who are competent to contract under Indian law
• Minors: Persons under 18 years with proper parental/guardian consent through our Consent Form
• Corporate Users: Authorized representatives of organizations with proper corporate agreements

Geographic Limitations: Our services may only be available in certain jurisdictions where our experts are licensed to practice. Users accessing Services from outside India do so at their own risk and responsibility.

Account Termination for Violations: We reserve the right to terminate your membership and refuse access to the Website or Services if:

• You are discovered to be under 18 years without proper consent
• You have provided false or misleading information
• You violate any terms of this agreement
• You engage in prohibited activities as outlined herein

Account Registration and Management

Registration Requirements: To use the Website, you may be required to provide personal Information, including your name, email address, phone number, and other relevant details. You agree that any information you provide will always be accurate, correct, and up to date. You shall not:

• Impersonate someone else
• Provide account information or email address that is not your own
• Create multiple accounts without authorization
• Share account credentials with unauthorized persons

Account Security Responsibilities: You are responsible for:

• Maintaining Confidentiality: Keeping your account details secure at all times
• Account Activity: All activities that occur under your account
• Access Control: Limiting access to your computer or device
• Logout Procedures: Signing off after finishing your session
• Suspicious Activity: Reporting any unauthorized access immediately

Information Accuracy: The treatment of your Personal Information and other related information shall be in accordance with our Privacy Policy. You must immediately update any changes to your personal information to ensure accurate service delivery.

Services and Professional Relationship

Service Delivery Models: Our Services are delivered through various modalities:

• Individual Therapy: One-on-one sessions with licensed experts
• Group Therapy: Facilitated group sessions with multiple participants
• Couple Therapy: Joint sessions to help partners address challenges, improve communication, and build a healthier relationship
• Online Consultations: Video, audio, and text-based therapy sessions
• Face-to-Face Sessions: In-person therapy at designated locations
• Hybrid Models: A combination of online and in-person services

Professional Standards: All experts on our platform hold valid licenses to practice in India and undergo strict background verification and credential checks. They maintain the highest professional ethics, uphold confidentiality and privacy requirements, and regularly participate in ongoing professional development.

Therapeutic Relationship: The therapeutic relationship is established between you and your assigned expert. The Mind & Company serves as a technology platform facilitator and is not directly involved in the therapeutic process. We cannot guarantee:

• Specific therapeutic outcomes
• Availability of the same expert over time
• Session frequency or scheduling preferences
• Resolution of specific mental health conditions

Expert Assignment and Changes

• Expert assignment is based on availability, specialization, and compatibility
• ou may request a change of expert, subject to availability
• Experts may determine that alternative treatment approaches are needed
• Additional experts may be brought in for specialized care when deemed necessary

Payment Terms and Billing

Service Charges: We charge for various Services, including:

• Individual therapy sessions (chat, audio, video, face-to-face)
• Group therapy sessions
• Assessment and evaluation services
• Specialized therapy programs
• Corporate wellness programs

Before availing any service, we will communicate the applicable charges. You agree to pay all applicable fees and charges upfront and authorize us to automatically deduct charges when Services are accessed.

Payment Methods: Users can make payments through:

• Internet Banking
• Debit Cards/Credit Cards
• Unified Payments Interface (UPI)
• Digital payment wallets available at the time of payment

Payment Processing Disclaimer: You agree and accept that payment processing through virtual payment modes is governed by separate arrangements between you and the relevant banks or payment gateways. We shall not be responsible for:

• Payment processing issues
• Fraudulent transactions
• Transaction declines for any reason
• Banking or financial service problems

The payment facility provided by us is neither a banking nor a financial service.

Fee Modifications: The Mind & Company reserves the right to revise charges for services at any time without prior intimation. Any such changes shall take effect immediately and be binding.

Refund and Cancellation Policy

All cancellations and refunds will be handled in accordance with the Cancellation & Refund Policy of The Mind & Company. The Mind & Company reserves the right to amend any or all parts of the Cancellation & Refund Policy without prior notice or liability to the user or any third party.

Intellectual Property Rights

Company Content Ownership: The Website contains content owned or licensed by The Mindandko Private Limited ("Company Content"). We own and retain all rights in Company Content. You may not:

Modification Restrictions:

• Remove, alter, or conceal copyright, trademark, or proprietary notices
• Reproduce, modify, adapt, or prepare derivative works
• Perform, display, publish, distribute, transmit, or broadcast Company Content
• Sell, license, or otherwise exploit Company Content

Trademark Protection:

• The Mind & Company name and logo are our trademarks
• Custom graphics, button icons, and scripts are our service marks
• Use of our trademarks requires prior written permission

User Content Rights and Responsibilities

You retain ownership of content you create and submit ("User Content"), but grant us specific usage rights as outlined below.

User Content Guidelines: You are solely responsible for the User Content you create, share, or post. You may not post content that:

• Harmful Content: Content that creates a risk of harm, injury, emotional distress, or death is strictly prohibited. This includes anything that may cause loss or damage to people or property, or that seeks to harm or exploit children.
• Illegal or Inappropriate Content: We do not allow content that contributes to criminal activity or is unlawful, abusive, racially offensive, or defamatory. Any material that invades privacy, infringes publicity rights, or is threatening, harassing, or humiliating is strictly restricted.
• Proprietary Violations: Content that infringes intellectual property rights, shares information without proper authorization, or violates confidential or fiduciary relationships is not permitted.

Content License Grant: By submitting User Content, you grant The Mind & Company a royalty-free, sublicensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, edit, translate, distribute, publicly perform, and display your content in connection with our Services and business operations.

Platform Usage Guidelines

Permitted Uses: You may use the Website solely for lawful purposes related to accessing our mental health services. Your use must comply with all applicable laws and regulations.

Prohibited Activities: You agree not to engage in the following prohibited activities:

Content Violations:

• Copying, distributing, or disclosing any part of the Website
• Posting material that violates others' rights
• Transmitting threatening, abusive, defamatory, or objectionable content
• Sharing content that encourages criminal conduct

Technical Violations:

• Interfering with system integrity or security
• Uploading viruses, worms, or malicious software
• Taking actions that impose an unreasonable load on our infrastructure
• Attempting to decipher transmissions to our servers

Commercial Misuse:

• Using the Website for commercial purposes without proper rights
• Collecting or harvesting personally identifiable information
• Bypassing measures that restrict access to the Website

Identity Violations:

• Impersonating another person
• Misrepresenting your affiliation with any person or entity
• Conducting fraud or hiding your identity

User Content Submission Standards: When creating or sharing User Content, you affirm that:

• Ownership and Rights: You own all rights to the content or have proper authorization
• Legal Compliance: Content complies with all applicable laws and these Terms
• Third-Party Rights: Content does not infringe on any third-party rights
• Accuracy: Content is not false, inaccurate, or misleading
• Commercial Compliance: Any commercial content complies with applicable regulations

Privacy and Confidentiality

Information Collection and Use: By using our Platform, you consent to the collection, use, and disclosure of your Personal Information as detailed in our Privacy Policy. We are committed to protecting your privacy in accordance with applicable Indian laws, including relevant provisions for health information protection.

Security Measures: We endeavor to protect the privacy of your account and Personal Information, but you understand that we cannot guarantee absolute security against unauthorized access. You acknowledge that you provide Personal Information at your own risk.

Confidentiality in Therapy: All communication between you and your assigned Expert within the scope of therapy sessions is kept strictly confidential, subject to legal exceptions including:

• Mandatory Reporting: Situations involving imminent danger to self or others
• Legal Requirements: Court orders or legal mandates
• Child Protection: Suspected abuse or neglect of minors
• Professional Ethics: Circumstances required by professional ethical guidelines

Data Retention and Deletion: Upon termination of your account, some information may remain on our servers for legal compliance purposes. To request data deletion, contact us at support@themindandcompany.com. We will process such requests within 30 working days, subject to legal requirements.

Warranties and Disclaimers

Service Disclaimer: The Website and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we disclaim all warranties, whether express or implied, including:

Performance Warranties:

• Merchantability or fitness for a particular purpose
• Uninterrupted, timely, or error-free service
• Security or freedom from viruses
• Accuracy or reliability of content

Professional Service Disclaimers:

• We do not guarantee acceptance as a registered user
• We do not guarantee the availability of specific Experts
• We do not promise specific therapeutic outcomes
• We are not responsible for Expert professional conduct

Expert Verification Limitations: While we conduct background checks and credential verification for all Experts, we do not endorse, recommend, warrant, or guarantee:

• Expert qualifications, expertise, or claims
• Quality of services provided by Experts
• Validity, accuracy, or completeness of Expert advice
• Professional background representations

Third-Party Services: We do not warrant, endorse, guarantee, or assume responsibility for any third-party products or services advertised through our Website. We are not responsible for third-party content, accuracy, or availability.

Limitation of Liability

General Liability Limitations: To the maximum extent permitted by Indian law, The Mind & Company shall not be liable for:

• Damages: Direct, indirect, incidental, consequential, special, or punitive damages
• Loss Types: Lost profits, revenue, savings, data, or replacement costs
• Service Issues: Interruptions, errors, or unavailability of Services
• Third-Party Actions: Actions or omissions of Experts or other third parties

Maximum Liability Cap: In all cases, our maximum liability shall be limited to the amount paid by you for the specific Service in dispute.

User Responsibility Acknowledgment: You acknowledge sole responsibility for:

• Your decisions and actions based on the Services received
• Consequences arising from your use of our Platform
• Compliance with local laws and regulations
• Your mental health and safety outside of our Services

Professional Relationship Clarification: We act solely as an intermediary between you and the Experts. We do not assume responsibility for:

• Expert actions, advice, or information provided
• Professional decisions made by Experts
• Therapeutic outcomes or treatment effectiveness
• Expert-client relationship dynamics

Indemnification

User Indemnification Obligations: You agree to indemnify, defend, and hold harmless The Mind & Company, its directors, officers, employees, affiliates, agents, contractors, and licensors from:

• Breach-Related Claims: Any breach of these Terms by you
• Content-Related Claims: Your User Content and its consequences
• Third-Party Claims: Claims arising from your use of our Services
• Legal Costs: Attorney fees, court costs, and legal expenses
• Confidentiality Breaches: Any breach of confidentiality by you

Defense Cooperation: You shall provide us with reasonable assistance in defending any claims, including access to information, documents, and records as we deem necessary. You may not settle any third-party claim without our prior written consent.

Transaction Dispute Relief: In the event of disputes regarding transactions conducted via our Website, you hereby relieve The Mind & Company and its affiliates from all actions, claims, demands, losses, damages, costs, and expenses related to such disputes

Termination

User Termination Rights: You may terminate this User Agreement at any time by:

• Notifying us that you no longer wish to use our Services
• Ceasing to use our Platform
• Requesting account deletion (subject to outstanding payment settlement)

Company Termination Rights: We may terminate this User Agreement and your access to Services:

• For any reason or no reason, with or without notice
• If you violate any provision of these Terms
• If you engage in prohibited activities
• For non-payment of fees or charges

Effect of Termination: Upon termination:

• Your right to use Services ceases immediately
• Outstanding payment obligations survive termination
• Applicable sections of these Terms continue to apply
• We may retain certain information for legal compliance

Post-Termination Obligations: Following termination, you remain liable for:

• All amounts due up to the termination date
• Any ongoing legal obligations under these Terms
• Confidentiality requirements related to Services received

Third-Party Services and Links

External Website Links: Our Website may contain links to third-party websites ("Linked Sites") that are not under our control. We are not responsible for:

• Content Responsibility: Content of any Linked Site
• Updates and Changes: Modifications to Linked Sites
• Transmission Issues: Any form of transmission from Linked Sites
• Association Disclaimer: We do not endorse Linked Sites or their operators

Third-Party Terms: When accessing Linked Sites, you are governed by their respective terms of use, privacy policies, and other applicable policies. You acknowledge that we shall not be responsible for:

• Damage or loss from using Linked Sites
• Content accuracy, defamatory material, or errors on Linked Sites
• Obscene, pornographic, or profane content on external sites

Third-Party Product Integration: We may incorporate products or services from third-party providers on our Platform. By using such products, you agree to the terms and conditions of the corresponding third-party provider. We shall not be liable for any risks, damages, or liabilities arising from third-party products or services.

User Forums and Communication

Community Guidelines: If you participate in user forums, topics, replies, comments, or feedback, you agree that:

• Content Ownership: We may edit, copy, publish, and distribute your submissions
• No Compensation: We are not obligated to pay for your contributions
• Response Policy: We are not required to respond to submissions
• Confidentiality: Except for therapy communications, submissions are not confidential

Communication Standards: Your forum communications and comments must not:

• Violate third-party rights, including copyright or privacy
• Contain libelous, unlawful, abusive, or obscene material
• Include computer viruses or malware
• Use false email addresses or mislead others about your identity

Platform Moderation: We may, but are not obligated to:

• Monitor, edit, or remove content we deem inappropriate
• Investigate allegations of non-compliance with these Terms
• Terminate user access for violations
• Edit or delete communications regardless of compliance

User Responsibility: You are solely responsible for your forum contributions and their accuracy. We assume no liability for any content posted by you or other users.

Dispute Resolution

Initial Resolution Attempt: In the event of any dispute, controversy, or claim arising from this Agreement, the parties will first attempt amicable resolution through designated officers meeting to negotiate and resolve issues.

Arbitration Process: Disputes not resolved through initial negotiations will be settled by final and binding arbitration conducted under:

• Governing Law: Indian Arbitration and Conciliation Act, 1996 (as amended)
• Arbitrator: Sole arbitrator mutually appointed by both parties
• Seat of Arbitration: Chennai, Tamil Nadu, India
• Language: English
• Finality: Arbitration decisions are final and binding

Jurisdiction and Governing Law: This Agreement is governed by the laws of India. Subject to the arbitration clause above, the courts of Chennai shall have exclusive jurisdiction for any remaining disputes.

Miscellaneous Provisions

Entire Agreement: This User Agreement, together with our Privacy Policy and other referenced policies, constitutes the entire agreement between you and The Mind & Company, superseding all prior agreements, communications, and proposals.

Severability: If any provision of these Terms is deemed illegal, invalid, or unenforceable, such provision shall be modified or deleted to render the Terms legal and enforceable to the maximum extent permitted. The remaining provisions shall continue in full force and effect.

No Waiver: Our failure to exercise any right or enforce any provision shall not constitute a waiver of such right or provision. Terms may only be waived or amended through written mutual agreement.

Survival of Terms: Provisions that by their nature should survive termination (including payment obligations, intellectual property rights, and limitation of liability) shall continue post-termination.

Assignment: You may not assign or transfer your rights under this Agreement without our prior written consent. We may assign our rights and obligations under this Agreement without restriction.

Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Contact Us

For questions or concerns regarding these Terms, please contact us at:

• Registered Address: 466, Pantheon Road, Egmore, Chennai, 600008
• Email: support@themindandcompany.com
• Phone: +91 98844 50000

This document was last updated on 23-08-2025. Please review these Terms regularly as they may be modified from time to time. Your continued use of our Services constitutes acceptance of any modifications.