At The Mind & Company, your privacy and confidentiality are fundamental to our mission of delivering safe and effective mental health services. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our website, mobile application, and mental health services.

Company

"The Mind & Company","Company","we","our", "Service Provider" or similar terminology refers to The Mindanko Private Limited."us",

"Client", "user", "you", "your", "Customer", or similar terminology refers to any natural person who uses the Website to access our mental health resources and avail of the Services.

Platform/Website:

"Platform", "Website," or similar terminology refers to www.themindandcompany.com and any mobile applications, chatbots, or web links that users can employ to access Services provided by the Company.

Expert

"Expert" , "counsellor" , "therapist" , "mental health professional" , "Psychologists" , "psychiatrists" , "psychological wellness practitioner" or similar terminology refers to licensed mental health professionals who provide counselling and therapy services through our platform.

Services:

"Services" refers to all mental health and wellness services, products, and resources provided by The Mind & Company through the Platform.

Information We Collect

Personal Information: We collect details such as your name, email, phone number, date of birth, gender, address, country of citizenship, account credentials, and payment information.

Optional Information: You may choose to share additional information such as career details, health or disability information relevant to your care, personal interests, and emergency contacts.

Health and Mental Health Information: As part of your care, we collect assessments, screening results, therapy notes, progress records, session details, crisis intervention records, and referral information.

User-Generated Content: In community spaces or support groups, your profile, uploads, comments, messages, and related metadata may be visible to others.

Technical Information: We automatically gather device and usage data (e.g., IP address, browser type, pages visited, cookies, session logs) to improve services and ensure security.

How We Use Your Information

Create and maintain your account

Deliver therapy and related mental health services

Facilitate communication with your providers

Manage payments and billing

Send reminders, updates, and resources

Ensure safety, prevent misuse, and comply with legal requirements

Improve our services based on feedback and usage patterns

Information Sharing and Disclosure

We Do Not Sell Your Information: The Mind & Company does not sell, trade, or rent your personal information to third parties.

When We May Share Information

• With your consent (e.g., family, caregivers, other healthcare providers, anonymized research)
• To comply with legal obligations or court orders
• To prevent imminent harm or abuse
• With trusted service providers (e.g., payment processors, cloud hosting, analytics, support tools) under strict confidentiality agreements

Confidentiality in Mental Health Services

Your Right to Confidentiality: All information shared during therapy sessions and mental health services is kept strictly confidential, except in specific circumstances outlined below.

• Imminent Danger: Risk of harm to yourself or others
• Legal Requirements: Court orders or legal obligations
• Child or Elder Abuse: Suspected abuse situations requiring reporting
• Emergency Situations: When immediate safety intervention is necessary

Collaborative Approach: We believe in transparency. If confidentiality needs to be breached, we will keep you informed, explain what feels most comfortable and supportive for you, involve your designated support person when appropriate, and collaborate with you on creating safety plans.

Couples and Family Therapy: Information shared in couples counseling remains confidential and can only be disclosed with permission from all participants or in emergency situations.

Data Security and Protection

Technical Safeguards: We protect your information using secure transmission with SSL encryption for all data transfers, protected storage with multiple layers of encryption, secure servers with industry-standard security protocols, role-based access controls to your information, and regular monitoring through continuous security assessments and updates.

Administrative Protections: We maintain administrative safeguards, including staff training on privacy and security best practices, strict access controls based on job responsibilities, regular audits and security reviews, and established incident response procedures.

Your Role in Security: You can help protect your information by using strong, unique passwords for your account, logging out of shared devices after use, reporting any suspicious activity immediately, and keeping your contact information updated.

Emergency Disclaimer: The Mind & Company does not provide emergency services. If you are in crisis, experiencing suicidal thoughts, or at risk of harm, please call 112 (India), Kiran Helpline at 1800-599-0019, or go to the nearest hospital.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help us provide a better user experience.

How We Use Cookies

• Essential Cookies: Required for basic website functionality and account access
• Analytics Cookies: Help us understand how you use our website to improve services
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Third-Party Cookies

Some business partners and advertisers may use cookies on our site. We don't control these cookies, and they are governed by their respective privacy policies.

Calendar Integration

Data Use: When you connect your Calendar, we only use this data to create and manage your therapy appointments, send reminders, and coordinate scheduling with your healthcare providers.

Data Protection: We don't share your Calendar data with third parties, and the Calendar information is stored securely according to the respective company’s API policies. You can revoke access through your settings at any time.

Data Retention: Calendar data is retained only as long as necessary to provide services or as required by law.

Social Media Features

Our website includes social media features (like Facebook Like buttons) that may:

• Collect your IP address and page visits
• Set cookies to enable proper functionality
• Governed by the privacy policies of the respective social media companies We maintain professional boundaries and cannot engage personally on social media.

Children's Privacy

We do not knowingly collect information from children under 15 years of age (or the minimum age of digital consent in your local jurisdiction, if higher). If you are a parent or guardian and believe your child has provided us with information without consent, please contact us at support@themindandcompany.com, and we will promptly delete such information.

Your Privacy Rights

You may:

• Access, update, or correct your data
• Request a copy in portable format
• Delete your account and data (subject to legal/medical retention requirements)
• Manage communication preferences

To exercise your rights, email: support@themindandcompany.com

Data Retention

We retain your information for different periods based on its type and purpose:

• Account Information: While your account is active and for a reasonable period after closure
• Health Records: As required by applicable healthcare regulations and laws
• Financial Records: As required for tax and legal compliance
• Technical Data: Typically 2-3 years unless longer retention is required

Data Retention

While we primarily operate in India, your information may be transferred to and processed in other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data during such transfers.

Limitations of Our Responsibility

Third-Party Services: We are not responsible for the privacy practices of websites linked from our platform, third-party advertisers, social media platforms, and video conferencing tools used during sessions.

Recording Disclaimer: If sessions are recorded by you or third parties using external video conferencing tools, The Mind & Company is not responsible for the security or privacy of such recordings.

Grievance Redressal

In accordance with the Information Technology Act, 2000 and the rules made thereunder, to address user concerns, The Mind & Company has appointed a Grievance Officer. If you are dissatisfied with any aspect of our services, you may contact:

Grievance Officer: Dhineshkumar K

Email: support@themindandcompany.com

We will provide a resolution within a time-bound period, not exceeding one month from the date we receive your complaint.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in services, laws, or security measures. Updates will be communicated through email, notices on our website, or at your next appointment. Continued use of our services implies acceptance of changes.

Contact Us

Registered Address: 466, Pantheon Road, Egmore, Chennai, 600008

Email: support@themindandcompany.com

By using The Mind & Company's services, you acknowledge that you have read, understood, and agree to this Privacy Policy.