Refund & Cancellation Policy

At The Mind & Company (MICO), we value the time and commitment of both our clients and our mental health professionals. This Refund & Cancellation Policy explains how refunds and cancellations are handled for therapy sessions, consultations, and other services booked through our platform.

In general, charges paid by customers are not refundable. However, we will review each request on a case-by-case basis and may provide refunds at our discretion. Our decision on refund matters shall be final and binding.

1. Session Cancellations by Clients

- 24 hours' notice: Clients may reschedule or cancel a session with at least 24 hours' advance notice without penalty.

- Less than 24 hours' notice: Cancellations or rescheduling made within less than 24 hours of the scheduled session may be charged in full and are non-refundable.

- No-shows: Failure to attend a scheduled session without prior notice will be treated as a completed session and will not be refunded.

2. Cancellations by Therapists / The Mind & Company

- If a therapist or The Mind & Company cancels a session within 24 hours of the scheduled time, clients will be offered the choice to:

• Reschedule the session at no additional cost, or
• Receive a full refund for the cancelled session.

3. Refunds for Technical Issues

Suppose a session cannot take place due to platform-related technical issues (e.g., server failure, payment not processed, therapist unable to connect). In that case, clients are eligible for a full refund or free rescheduling.

If a session cannot be completed due to technical issues on the client’s side (e.g., poor internet or device failure), it will not usually qualify for a refund. However, rescheduling may be offered at the therapist’s discretion depending on the circumstances.

4. Packages and Combo Sessions

Sessions purchased as part of a package or combo plan must be used within the validity period (one year) specified at purchase.

Unused sessions beyond the validity period will not be refunded.

If a therapist becomes unavailable during an active package, MICO will provide alternative professionals or adjust bookings accordingly. If the pricing of the combo sessions differs between therapists, the difference will be adjusted at the time of switching.

If a client purchases a combo plan and wishes to cancel it before the validity period ends, a refund will not be possible unless there are unforeseen circumstances. MICO’s decision on refund matters shall be final and binding. However, the client may switch the combo to another therapist by paying the applicable differential pricing.

5. Workshops, Webinars, and Events

Cancellations made 7 days prior to the event are eligible for a full refund.

Cancellations made within 7 days of the event are non-refundable but may be transferred to another eligible participant with MICO’s approval.

If MICO cancels an event, a full refund will be issued.

6. Processing of Refunds

Approved refunds will be processed to the original mode of payment within 7-10 working days.

Refund timelines may vary depending on the client's bank/payment provider.

7. Non-Refundable Services

The following services are non-refundable once purchased:

• Completed therapy sessions or consultations.
• Digital products, self-help tools, or downloadable resources.
• Subscription-based (combo) services after usage has begun. For more details, please refer to Section 4: Packages and Combo Sessions.

8. Exceptions

Refunds may be granted on a case-by-case basis in situations involving:

• Verified double payments.
• Medical emergencies preventing session attendance.
• Other exceptional circumstances, at MICO's discretion.

9. Contact for Refunds & Cancellations

For any refund or cancellation requests, please contact:

support@themindandcompany.com

+91 98844 50000

We aim to review and respond to all refund requests within 5 working days.